Now there's a fast, simple, and secure way to move your direct deposits and automatic payments at other financial institutions to your HVFCU personal or business savings and checking accounts. Our free ClickSWITCH service takes the hassles out of switching accounts and can be completed in as little as ten minutes!
How long will it take for me to switch my payments?
Timing for each payment switch can vary depending on the type of payment, biller, and the method needed to switch the payment. Automated payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to review your switch status page for the most current information regarding each switch.
What should I do if my employer is not listed in the ClickSWITCH Direct Deposit Database?
You will be asked for additional information to complete the switch. You should add as much information as you can and submit it to ClickSWITCH. ClickSWITCH will do the research and get the switch started. You can also print the form and take it to your employer.
Can I switch my beneficiaries with ClickSWITCH as well?
No. ClickSWITCH is set up to help you switch your automatic payments and direct deposits. If you choose to designate beneficiaries for any new accounts, you will need to do this directly with us. Please refer to our Beneficiary Information for Totten Trust form to add or change beneficiary information for an non-IRA account.
If anything I am changing with ClickSWITCH is rejected, how will I know?
You will be contacted via email.
How should I gather the payments that need to be switched?
ClickSWITCH will help you switch all of your automated payments. Simply gather your paper bills or online statements that include the billers’ names, addresses, and account numbers, including due dates. This is all the information needed to start the switch process.
Why do I need to enter my billing account number?
Your billing account number is required by the biller to ensure your identity and to update the account information in their system.
Which address should I use for my biller?
A number of billers are included in our system. If we do not have a biller's address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers' payment addresses displayed in the "Help" or "Contact Us" areas of their websites.
Can I switch a payment if I don't have the billing information?
You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller's name, and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database we'll need you to provide the biller's address and phone number as well.
What if I forget to include a payment in my switches?
You can easily add additional switches any time! Simply log into ClickSWITCH and click the "Start a New Switch" button.
What if my switch isn't completed and I miss a payment?
Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to "Completed," or you've confirmed with your billers that your payment account information is updated in their systems.
Is it possible to cancel a switch once is has been made?
No. Once the switch is ordered, it is processed immediately and can’t be canceled. However, you can contact the appropriate biller directly to rescind the request.
One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that a particular biller requires you to update your banking information online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, log into ClickSWITCH and click the "Edit" icon in the Actions column.
My SwitchTRACK activation code isn't working, what should I do?
Please contact us at 845.463.3011 or visit one of our branches for assistance with your SwitchTRACK code.
Can I switch payments from multiple financial institutions? How?
Yes! You can switch payments from any financial institution using ClickSWITCH. Simply enter your other financial institution account details in the "My Profile" tab. When setting up your switches, choose which financial institution account the payments or deposits are switching from in the account drop-down.