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Loan FAQs

How can I make a payment on my loan?

Loan payments may be made from a credit union account through MAGIC, Internet Banking, Mobile Banking, by periodic payment from a credit union account, by calling our Contact Center at 845.463.3011, or by visiting a branch. To make a payment to your HVFCU loan online, log on to Internet Banking and select “Move Money”, than select “Make a Transfer”.

Coupon books are available if you wish to mail in your payments (special envelopes are provided by our Bank-by-Mail service and may be requested at a branch or through the Contact Center).

You can initiate an ACH one-time or reoccurring payment from an account at another financial institution by calling us at 845.463.3011, or by stopping by one of our branches. All you need is your account number and routing number at the other institution.

How can I make a principal only payment on my loan?

You can make a principal only payment via Internet Banking, directly at a branch, by mail, or by calling us at 845.463.3011.

Can I make payment to my loan from another financial institution?

Yes, you can initiate an ACH one-time or reoccurring payment from an account at another financial institution by calling us at 845.463.3011, or by stopping by one of our branches. All you need is your account number and routing number at the other institution.

I am not local to an HVFCU branch, can I make a loan payment at a shared branch location?

You can make a loan payment at any Shared Branch location. Use our locator to find the shared branch location nearest you.

When is my credit card payment due?

Your credit card payment is due 25 days after the cycle closing date, which may be looked up online at GoToMyCard.

If I am late on a loan payment, is there a grace period?

Mortgages and home equity loans have a 15 calendar day grace period. All other loans, including credit cards, have a 10 calendar day grace period. Please note: After 10 days, your Visa Debit Card / ATM Card access will be blocked.

How long do I have to pay back my account if I have a negative balance?

An account must be brought to a positive balance completely within 30 days of going into a negative state. Please note: We can sweep any account for payment once a balance goes negative.

When am I reported to a credit bureau for a negative balance?

You may be reported to a credit bureau once you are negative or delinquent on a loan for 30 days or more.

How can I obtain a payoff letter for my loan?

To obtain a payoff letter on your auto, home equity, or personal loan, please email us, stop into any branch, or call us at 845.463.3011.

How can I add a travel notification to my Visa Debit Card and / or credit card?

You no longer need to give us a call about your travel dates and can now inform us of your plans securely via Internet Banking. Once signed in, select the “My Travel Dates” link from the “Additional Services” menu to submit your plans. Let us know where you’ll be traveling, the dates, and what HVFCU debit and credit cards you’ll be using. Don’t forget to also include your phone number in case we have any questions for you.

Useful Resources

The BALANCE Financial Fitness Program provides access to free financial counseling and education, including student loan coaching, home ownership education, and rental coaching.

 

BALANCE Counseling
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