MAGIC Audio Response Telephone System

Getting Started

The first time you use MAGIC you’ll be asked to enter a randomly generated Personal Identification Number (PIN) provided by an HVFCU staff member. Then, you’ll be prompted to create a 4-10 digit PIN of your choosing for future MAGIC access (A PIN may not begin with a zero). This PIN will be linked to all accounts listed under your member number and on which you are the primary owner.

Tips for Using MAGIC

  • To return to a previous menu or to cancel or end a function, press the * (star) key.
  • When entering your account numbers, use the 0 (zero) for any decimal places. For example, if you have an S1.1 account, you would enter 7101 (7 for the S, and 101 for 1.1).
  • When you transfer funds or request a check, MAGIC accepts dollars and cents. When you estimate a loan payment or apply for a consumer loan, MAGIC accepts only whole dollar amounts.
  • MAGIC may ask you to verify an entry—press one to accept or two to cancel the entry.
  • When you order checks through MAGIC you will receive the exact imprinting and check style as your last order. To change your order, please call the Contact Center or stop by any branch.

MAGIC Menus

The following is a listing of MAGIC’s easy-to-follow menus. The number in ( ) is the number to press for that option.

(1) Current Rates

  • (1) Savings or Checking
  • (2) Loans
  • (3) Certificates Accounts

(2) Account Information, Transactions and Loans By Phone

  • (1) Account Inquiries (except credit cards and mortgages)
    • (1) Account Balances
      • (1) Savings & Checking Accounts
      • (2) Loans
      • (3) Certificates
      • (4) All Account Balances
    • (2) Specific Account Information
    • (3) Cleared Checks, Deposits & Withdrawals
      • (1) Cleared checks
        • (1) Specific check cleared
        • (2) Range of checks cleared
        • (3) Last 10 checks cleared
        • (4) Specific dollar amount
      • (2) Specific check
      • (3) Deposits made
        • (1) Last 10 deposits
        • (2) Specific dollar amount
      • (4) Withdrawals made
        • (1) Last 10 withdrawals
        • (2) Specific dollar amount
    • (4) Interest/Dividend Information
      • (1) Paid this year
      • (2) Last dividend paid
      • (3) Paid last year
  • (2) Transfer Funds
    • (1) Transfer to another account
    • (2) Transfer to a different member’s account
    • (3) Transfer from a joint account
    • (4) Transfer from a joint account to another joint account
  • (3) Inquire on joint account members information
  • (4) Loan services, including Loans by Phone
    • (1) Estimate a loan payment
    • (2) Apply for a Consumer Loan through Loans by Phone
  • (5) Other credit union services
    • (1) Change your MAGIC PIN
    • (2) Order new checks
    • (3) Request a stop payment
      • (1) One check
      • (2) Range of checks
    • (4) Request statement or cancelled check copies
      • (1) Copy of statement
      • (2) Copy of cancelled check
    • (5) Report lost/stolen Visa Check Card or ATM Card
  • (6) Re-enter a member number (to access an account under a separate member number)
  • (7) Request a check be sent to you

(9) Transfer to an Information Center Representative during normal business hours

Loans By Phone

When applying for a consumer loan through Loans by Phone, you’ll need the following information handy:

  • Loan category (e.g., new vehicle, credit card, etc.)
  • Amount of loan request
  • Years at current address
  • Employer’s phone number, including area code
  • Starting date with employer
  • Gross monthly salary in whole dollars
  • Additional gross monthly income (optional)
  • Own/rent information, including monthly housing payments
  • Other obligations (i.e., child support, alimony, other payments)
  • Daytime phone number, including area code
  • Co-Applicant/Co-Signer (if any) must provide the same information above, plus Social Security Number

    © 2015 Hudson Valley Federal Credit Union

    159 Barnegat Rd. Poughkeepsie, NY 12601
    ph: 845.463.3011 / 800.468.3011

    Routing Number : 221979363
    HVFCU Prepaid Visa Routing Number: click here


    Unauthorized Access Warning – Access to Internet Banking is restricted to authorized HVFCU members only.