Contact Us

Common Contact Center Questions

Click any question to see the answer.

We want your banking experience to be as easy and convenient as possible. For assistance, email us, talk via live chat, or call our Contact Center. You may also write us or fax a particular branch or department.

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Live Chat

Call our Contact Center

  • TDD for Hearing Impaired, call 845.463.1709 / 800.468.7886

Contact HVFCU Financial Services

Contact HVFCU Insurance Agency

Additional Phone Numbers and Online Forms

Visa Credit Card, Visa Debit Card,
& ATM Card Services
GoToMyCard Website Customer Service 800.820.8450
HVFCU Rewards! Customer Service 866.678.5189
Lost or Stolen Visa Credit & Debit Cards 845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
Option #1
After Hours: 845.463.3011, Option #1
Lost or Stolen ATM Cards 845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
After Hours: 845.463.3011, Option #2 for MAGIC
Lost or Stolen Visa Gift Cards Cards Issued On or After 12/1/12:
855.428.PAID (7243)

Cards Issued Prior to 12/1/12:
845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
Loan Assistance
Help Completing Consumer Loan
or Credit Card Applications
Student Loan Advisors 800.468.3011 ext. 2059
Contact a Mortgage Consultant Work with a consultant on a pre-approval, a new home purchase, or a refinance
BALANCE Financial Fitness Program 888.456.2227
Internet Banking, Mobile Banking, & Bill Pay Customer Service 845.463.3011 / 800.468.3011, option #7
Certificate Account Instructions Form Withdraw dividends or reinvest / distribute funds from a certificate account
Charitable Contribution Request For all requests for support of organizations and events
Office of the Supervisory Committee

The Supervisory Committee is here to support our members. If you observe any irregularities or have an issue that management could not resolve to your satisfaction, contact us and we will review your concerns and the appropriateness of management’s response. Please do not include any personally identifiable information in your communication such as account numbers, etc. We will request that, if needed, in our follow-up communication with you.
[email protected]

    © 2014 Hudson Valley Federal Credit Union

    159 Barnegat Rd. Poughkeepsie, NY 12601
    ph: 845.463.3011 / 800.468.3011

    Routing Number : 221979363