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Common Contact Center Questions

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We want your banking experience to be as easy and convenient as possible. For assistance, email us, talk via live chat, or call our Contact Center. You may also write us or fax a particular branch or department.

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Live Chat

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  • TDD for Hearing Impaired, call 845.463.1709 / 800.468.7886

Contact HVFCU Financial Services

Contact HVFCU Insurance Agency

Additional Phone Numbers and Online Forms

Visa Credit Card, Visa Debit Card,
& ATM Card Services
GoToMyCard Website Customer Service 800.820.8450
HVFCU Rewards! Customer Service 866.678.5189
Lost or Stolen Visa Credit & Debit Cards 845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
Option #1
After Hours: 845.463.3011, Option #1
Lost or Stolen ATM Cards 845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
After Hours: 845.463.3011, Option #2 for MAGIC
Lost or Stolen Visa Gift Cards Cards Issued On or After 12/1/12:
855.428.PAID (7243)

Cards Issued Prior to 12/1/12:
845.463.3011 / 800.468.3011
M-F, 8 am – 7 pm EST
Sat, 9 am – 5 pm EST
Loan / Mortgage Assistance
Contact a Mortgage Consultant Work with a consultant on a pre-approval, a new home purchase, or a refinance
BALANCE Financial Fitness Program 888.456.2227
Internet Banking, Mobile Banking, & Bill Pay Customer Service 845.463.3011 / 800.468.3011, option #7
Certificate Account Instructions Form Withdraw dividends or reinvest / distribute funds from a certificate account
Charitable Contribution Request For all requests for support of organizations and events

    © 2016 Hudson Valley Federal Credit Union

    PO Box 1071, Poughkeepsie, NY 12602-1071
    ph: 845.463.3011 / 800.468.3011

    Routing Number : 221979363
    HVFCU Prepaid Visa Routing Number: click here

    Unauthorized Access Warning – Access to Internet Banking is restricted to authorized HVFCU members only.