Below are some tips that can help you navigate our Business Internet Banking system.
To have your Business Internet Banking Password Reset, please contact us at 845.463.3011 / 800.468.3011, Monday – Friday from 8 am – 7 pm EST or Saturday from 9 am – 5 pm EST.
You will be locked out if a password is entered incorrectly three consecutive times. You will also be locked out if an answer to a security question is answered incorrectly six times. Passwords expire if not used for 60 days.
Please note that if you are locked out of Business Internet Banking, then all those who have access on behalf of your business are also locked out.
Email Address Required
Please note that in order to use Internet Banking, you will need to have an email address associated with your member number. We require an email address so that you have access to our eStatements. Bill Pay, and credit card account details through one consolidated sign on through Business Internet Banking.
- Be sure to give yourself administrative access for your Authorized User ID during the initial enrollment process. This allows you to establish / delete additional authorized users in your organization and manage what accounts they can access and what functions they can perform within Business Internet Banking.
- With Multi-factor Authentication, you must set up three security questions during your initial enrollment process.
- All authorized users in your organization need to know your business member number, password, and security questions / answers. Security questions will be requested at random each time a user attempts to access Business Internet Banking (unless a computer is registered, in which case, users are not prompted with security questions.)
- You may limit access to specific geographic regions, such as blocking access outside of the United States. When selecting your sign on restrictions though, ensure that New York State is listed as one of the states you can sign on to Business Internet Banking from.
- When you sign-on to Business Internet Banking, do not register a computer if it is accessed by many people in your organization. This holds true particularly if some of those using the computer are not assigned Business Internet Banking users.
- If you have staff leave your organization you should consider changing your Business Internet Banking passwords and security questions / answers. The same holds true if you take Business Internet Banking access privileges away from any staff.
- Event alerts may be setup to notify you of a specific event that has taken place. Alerts are received via email, text message, or secure message within Business Internet Banking. Examples of alerts include:
- Share account balance
- Loan account balance
- Check status (including a range of checks)
- Checks cleared out of sequence
- Certificate maturing
- Secure messages
- Account lockout
- Wire transfers
- ACH origination
- With regards to setting up ACH origination, a prenote is sent to the financial institution you are dealing with as a zero-dollar amount transaction. If the financial institution does not return the prenote as invalid, you can use your account for ACH origination. A prenote takes six business days to be approved.
- If an ACH transaction is submitted by 2:00 pm EST, then the debit for the transaction will take place the next day. The credit end of the transaction may take up to four business days to post.