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There are a few different reasons why you may see this screen.
- If you are not enrolled in Bill Pay you will need to enroll through the “Bill Pay Enrollment / Profile Update” link from the “Options” menu within Internet Banking.
- If you have not used Bill Pay in the last six months you may have been locked out. You are locked out for security reasons and you will need to contact us to reactivate your Bill Pay account.
- If you are idle for more than ten minutes within Internet Banking your session will timeout. If this happens, you need to sign on to Internet Banking again to access Bill Pay.
Why are my address and phone number different in Bill Pay compared to what they are within Internet Banking or the address I have on file with the credit union?
After your address has been changed within Internet Banking it still needs to be updated within our Bill Pay system. You can pass the address and phone number changes from Internet Banking to Bill Pay by going to the “Options” menu within Internet Banking and clicking the “Bill Pay Enrollment / Profile Update” link.
This error is most likely the result of not having an open checking account or valid email address or having an error in your first or last name fields within Internet Banking. Please contact us at 845.463.3011 / 800.468.3011 to open a checking account or correct your information.
Please contact us at 845.463.3011 / 800.468.3011, option #7 to resolve issues other than what is described above.
If you are blocking third party cookies you will get this page. Change your browser settings to allow cookies, restart your browser and you should be able to get to Bill Pay.