eStatements FAQs

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Overview

What is an eStatement?

Regular statements are delivered via mail while eStatements are delivered electronically. eStatements can also be viewed in two different formats – HTML and PDF. The PDF format is similar to the traditional statement. eStatements are usually available for viewing 48 hours after the end of the month.

Is there a fee for eStatements?

There are no fees associated with this service. It is absolutely free.

Do I have to be an Internet Banking or Bill Pay user to use eStatements?

To use eStatements, you do need to be an Internet Banking user because enrollment and access take place within Internet Banking. It is not necessary to be a Bill Pay user.

How secure are eStatements?

eStatements are very secure and are protected by individual passwords, whether a password specific to our eStatements system or your Internet Banking password. For added security, eStatements feature 128-bit encryption to prevent access or interception by others.

Am I able to receive a statement in the mail and an eStatement?

Once you enroll in eStatements you no longer receive statements via traditional mail. For record keeping purposes, you are able to print or download a copy of your eStatement directly from the website. To download a copy of your statement, click the “Download” tab and follow the instructions on the page.

What if I have a question while reviewing my statement?

You can use the “Contact Us” link on our website to send an email to our Contact Center with any questions or concerns you may have about your eStatement.

Access Questions

How do I enroll in eStatements?

You can enroll in eStatements by signing on to Internet Banking and clicking the “eStatements” link from the “Additional Services” menu. New users are prompted to enroll when clicking this link. Once enrolled, you will click the same link to access your actual eStatements.

How do I receive my eStatements?

Each month, HVFCU sends you an email notification that your eStatement is ready for viewing. To view your statement, you can sign on to Internet Banking at any time and click the “eStatements” link from the “Additional Services” menu.

What computer requirements are needed to access eStatements?

There is no special software package required to access eStatements. However, you do need an internet browser that supports 128-bit encryption. HVFCU currently supports the following browsers for Internet Banking usage:

  • Internet Explorer 8.0 or higher
  • Firefox
  • Safari 6.0 or higher
  • Chrome

How long are my eStatements available?

You accumulate up to 18 months of historical statements at a given time. Initially, upon enrollment, you have access up to four months of statements. You can retain your statements indefinitely by downloading them to your computer. To download an eStatement, click the “Download” button and follow the instructions on the page.

Can I view my credit card information in eStatements?

Similar to existing statement formats, eStatements does not contain information about HVFCU credit cards. Your credit card transactions are available through the GoToMyCard website. You can access GoToMyCard from the Access Credit Card link on our homepage or from your account details within Internet Banking.

Do I need separate logins for different member numbers?

If you are not accessing eStatements from within Internet Banking, each member number does need to have an independent username. HVFCU recommends using your member numbers as your usernames to help you better identify your accounts. You can specify identical passwords under each of the member numbers.

What do I do if I forget my password?

If you are not accessing eStatements from within Internet Banking, please contact us at 845.463.3011 / 800.468.3011.

Can I email my statement to another person?

HVFCU does not recommend emailing your eStatement.

How do I cancel enrollment in eStatements?

To stop receiving eStatements, simply click the “Cancel eStatements” button within the eStatements website.

    © 2014 Hudson Valley Federal Credit Union

    159 Barnegat Rd. Poughkeepsie, NY 12601
    ph: 845.463.3011 / 800.468.3011

    Routing Number : 221979363